Retail Outlet Manager at Ascentech Services Limited

Our client, a leading fashion brand with offices across Nigeria, is currently recruitng an objective-driven Retail Outlet Manager for its retail stores in Abuja, Portharcourt and Asaba.

Duties:

Target Achievement:

• Responsible for achievement of set Sales target for the store
• Responsible for Social media marketing, by virtue of the activities increase followers and sales in targeted regions
• Responsible for achievement of all store KPI targets

Customer Service:

• Ensure all staff follow Meet, Greet and Direct
• Ensure staff and managers proactively resolve customers Enquires/complaints / prompt shipping of customer orders and collection
• Mystery Shopping Audit
• Customer feedback mechanism.
• Sending frequent emails / gifts to the customers on various occasions

Stock Management & SOP:

• Commercial Audit report based on seasons/ process
• Ensure all measures are taken to control shrinkage
• Ensure that all stock consolidation is executed as per timelines

Marketing & Promotions:

• Ensure all marketing & promotional activities are executed as per timelines and monitored to achieve the Promotion Objective as per the season
• Use of all social media platforms to increase the followers, regular and creative postings on the social media platforms.
• Ensure that the Visual Merchandising and plan-o-gram guidelines are followed as per the SOP
• Creation of the customer data base

Staff Management:

• Ensure timely execution of staff engagement & training calendar
• Ensure staff retention and engagement is high through motivation, coaching and guiding

Administration:

• Ensure daily and weekly review with team is done and required actions are highlighted
• Share DSR report on daily basis, collections, bank remittance
• Ensure all store facilities are in line with norms

EDUCATION, ESSENTIAL SKILLS, & OTHER REQUIREMENTS:

• HND/BSc in any discipline
• A minimum of 3 years’ experience in a similar capacity
• Ability to lead a team