Technical / IT Support Officer at Comercio Partners

Job Description

• Tech support as they are called provide second-level off-site technical support for all Comercio Cloud Services: Cloud Computing, Public, Private, Hybrid Cloud, VMware, Huawei, HPE, Server, Voice, Data Connectivity, Internet Services etc. They also consistently provide a high level of excellent customer service and support to ensure customers satisfaction.
• Incident Management.
• Prompt Response to inbound calls and emails.
• Follow up on unresolved complaint/open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Install and configure the computer applications.
• Monitor and maintain the computer networks.
• Maintain good and smooth communication with customers through different channels like web, email, and phone.
• Prioritizing and managing the workflow.
• Troubleshooting, diagnosing, and resolving the issue.
• Maintaining procedural documents and reports.
• Assist in the building of the platform
• Ability to learn and work on changing technologies.
• Respond to customer’s calls, emails and act accordingly regarding issues.
• Establish and maintain good working relationship with customers and other professionals.
• Preparing Technical Reports.

Skills and Requirements

• Strong communication skills both written and verbal to interact confidently with clients
• Great analytical and problem-solving skills help in resolving the issue faster
• Strong troubleshooting, diagnosing skills to resolve technical issues
• Good knowledge of computer systems, mobiles, and other techs
• Strong customer focus and technical knowledge of the company products or services.
• Strong IP design skills, in-depth knowledge of IP Network.
• Customer Focus.
• Tech savvy.
• Action orientation.
• Drive results.
• Cultivate Innovation.
• Ability to optimize work processes.
• Resilience.
• Self-Development.
• VMware/Huawei/HPE/Microsoft Learning Education Requirements.
• Bachelor's Degree or equivalent from a recognized higher institution of learning.