Senior IT Help Desk Officer at BDO Professional Services

Key Responsibilities

•     Provide Second Level support for all BDO business applications and network infrastructure.
•     Supervise and train first level helpdesk team
•     Develop and update documentations for IS Policies, Business Continuity Plan, and other documentations as required by the business.
•     Implement and enforce adherence to the IS Policies and procedures.
•     Oversees the administration of all servers and end-user workstations on a primarily Microsoft Windows-based network.
•     Liaise with the BDO Global IT Team on some joint projects.
•     Manage 3rd party IT related service contracts.
•     Provided IT advisory to other business units and clients.

Qualification, Experience and Attributes

•     A first degree in Computer Science, Information technology or related discipline from a reputable institution.
•     A Masters degree is desirable
•     Broad knowledge of current IT development and integration technologies and best practice.
•     Good interpersonal and communication skills
•     Server administration and networking experience.
•     At least 4 years working experience providing helpdesk services
•     Relevant Microsoft and other professional qualification would be an added advantage