Customer Experience Manager at Gokada Incorporated

Position summary

• We seek a skilled Customer Experience manager who will work with a team to deliver seamless customer service.
• S/he will ensure increase of customer’s loyalty to our brand and ensure effective customer’s interaction.
• S/he will ensure to analyze customer evaluation and feedback. Ideal candidate should have a background in customer relations and experience.

Job Description

• Build and maintain relationships with customers.
• Conduct business reviews to ensure customers are satisfied with our products and services.
• Ensure customers know about other products the company offers.
• Escalate and resolve areas of concern as raised by customers.
• Conduct and analyze customer satisfaction surveys and reviews.
• Monitor company performance against service level agreements and flagging potential issues.
• Lead the development of new solutions to meet customer’s changing expectations.
• Manage a team of Customer Experience officers.

Requirements

• Proven experience working as a customer relationship manager or a track record of managing client relationships.
• Strong interpersonal skills and an ability to build rapport with customers.
• Good managerial and organizational skills which involve multitasking and rapt attention to details.
• Business acumen.
• Great analytical skills for decision making and problem solving.
• Good team player.
• Interest in company’s growth and self development.