Customer Services Representative at FEZ Consultants

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Excellent communication skills.
• Good telephone etiquette.
• Contact center experience (preferably).
• Personal organization and self-discipline.
• Attention to details.
• Problem-solving.
• Time Management.
• Decision-Making Skills
• Reporting Skills.
• Managing process.
• Interpersonal skills.
• Must have a mature working attitude.
• Be friendly and Presentable.
• Must have 2 - 4 years of experiences in the field.