Solar / Inverter Engineer at Almond Technologies

Job Description
Pre-sales support:

• Pre-sales testing support, holding workshops with customer or partner on technical issues.
• Bidding support on technical and engineering related part.
• Presentation of the technical service, solar products during some living exposition of solar energy
• Follow up issues that may arise during testing/workshop/bidding activities.

Engineering support:

• Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
• Onsite support for site survey, installation or commissioning when necessary.
• Commissioning, improvement of the troubleshooting, intervention on site when necessary Interface with engineering partner to locate technical problems that may arise during the engineering process.
• Maintenance support.
• Responsible for Hotline support and level 2 engineer support;
• Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
• Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.
• Responsible for handling technical cases on ticket system
• Responsible for Network Upgrade/Swap according to the team planning.

Responsibilities (include but, not limited to)

• Monitor the quality of on-site operation, updating Quality analysis and improvement processes.
• Identification of Safety Issues and Stressors Associated with this role:
  • Working with live three-phase electricity
  • Manual handling
  • Driving long distances
  • Working outside in bad weather conditions

Qualification

• B.Sc/HND qualification

Key Attributes:

• Good customer relationship management skills
• Ability to absorb and then fully communicate technical information and data
• Approachable, adaptable and solution-orientated
• Very organized, reliable and consistent
• Tenacious, Dedicated and Self-sufficient
• Ability to co-operate and work with peoples from different cultures.