Business Support Engineer at Airtel

Purpose of the Job

• The main activities of the RAN Business Support Function will be to support Airtel RAN customer complains quick resolutions and improve revenue.
• Support in design, monitoring, troubleshooting, wireless networking, configuration, routing, and load balancers. Strong ability to lead a RAN team, communicate with all levels of the organization, and anticipate potential problems, and solutions for potential and occurring issues, is required. This is a fast pace environment that require quick thinking, and rapid solutions.

Roles and Responsibilities

• Maintains and implement RAN "BSC/RNC/Node B/RBS" environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.
• Support to reach quality performance of RAN equipment in Airtel network
•  Support daily business operations performed by RAN Engineers during the resolution of critical matters.
• Coordinates with Planning, Optimization and Performance section for all required configuration changes.
• Ensure the availability of RAN network of Airtel
• Handling of emergencies outages in RAN domain "BSC/RNC/NodeB/RBS"
• RAN "BSC/RNC/NodeB/RBS" recovery from major failure

Competencies:

• Strong problem solving and decision making skills.
• Ability to draw conclusions from complex technical data
• Excellent product/services knowledge within the area of responsibility (including working knowledge)
• Knowledge about our competitor’s product/services within the area of responsibility
• Very good computer literacy
• Strong analytical capabilities and troubleshooting
• Strong customer orientation
• Ability to command the attention and respect of senior personnel in the customer
• Good Ericsson organisation knowledge
• Customer knowledge about internal as well as external customers and awareness of their situation and needs.

Skills and Qualifications

• A minimum of 8 years work experience in the Telecoms environment
• Product knowledge within the indicated solution area
• Knowledge about Huawei business processes and organization.
• Good knowledge about RAN design and dimensioning.
• Good Knowledge on IP Networking and design
• Good Knowledge on network evolution and standards bodies 3GPP, ITU.
• Must have good and strong telecommunications radio knowledge in RAN domain