Lead, Quality Assurance & Tools at Airtel

Purpose of the Job

• Ensure visibility, availability and delivery of quality of experience reports using robust and functional performance systems/tools.
• Identifies and drives execution of actions to improve quality of experience.
• Ensure functional performance management systems/Tools.

Roles and Responsibilities

• Ensure subscriber perceived network performance at optimum level and introduce measures for improving subscriber perception
• Develop and standardize customer centric performance matrices (KQI, CEI)
• Ensure Network PM correlation with CEM & SQM metrics
• Performing all kinds of network assurance, measurements and benchmarking after any modification implemented in the network
• Preparing regular voice & Data quality Benchmarking campaigns reports highlighting the weaknesses and strengths of each carrier involved
• Engage with and lead cross functional teams in troubleshooting issues impacting quality
• Ensure VVIP Subscriber Monitoring and issue identification, resolution and assurance
• Using Probing system application (i.e. Geolocation) & available trace viewer tools to facilitate complaints investigation
• Ensure adherence to regulatory QoE requirements, driving execution of improvement initiatives

Competencies:

• Attention to details
• Integrity
• Innovative
• Proactive
• Analytic
• Multi-tasking
• People management

Skills and Qualifications

• Minimum 6 years managerial experience in a GSM/Mobile company
• Minimum 8-10 years of relevant experience in ICT/Telecom
• Minimum 4 years System Administration and Data Analytics
• Bachelor of Engineering degree (Electrical/Electronic, Computer Engineering/Science, Telecommunication or related fields
• Good Knowledge of vendor equipment - Huawei, ZTE, Nokia, Ericsson systems including OSS
• Solid experience in GSM/UMTS/HSPA+/LTE and 3GPP standards
• Familiar with voice quality standards and its evolution such as PESQ, MOS, POLQA.
• Network Performance management and End-user Quality of Service Optimization
• Knowledge of regular RF tools such as drive test tools, post processing, Benchmarking tools
• Expert knowledge on performance management tools, procedures and test
• Working knowledge of programming languages such as C++, Python, UNIX, scripting tools, etc
• Knowledge of IP and systems administration
• Knowledge of mapping software such as MapInfo, Google earth
• Analytical, Statistical and Presentation skills using various office suites
• Predictive analytics
• Project management of internal and external resources
• Minimum 6  years’ experience in Network Performance, Optimization, Planning, O&M, Deployment