Terminal/Depot Manager at APM Terminals

We Offer
Value and team-based leadership.
• An open and engaging working environment.
• A wide range of international career opportunities.
• Opportunities for personal and professional growth in a dynamic environment.
• Competitive compensation packages
 
Responsibilities

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• Provides the operating direction for the Container Terminal, ensuring that productivity and efficiency standards are met.
• Directs activities of Operations staff engaged in stevedoring, gate operations, yard operations, vessel planning, and support activities.
• Sets goals and objectives for the operation.
• Analyzes performance statistics and trends in order to identify areas for improvement.
• Ensures good communication between Maintenance and Operations to minimize equipment downtime.
• Ensures good communications throughout Operations group and their group interactions so that activities are running smoothly on a regular basis.
• Practices management “by walking around” to observe and obtain feedback about conditions, issues, and general environment.
• Creates and manages the operations budget.
• Creates capital expenditure budget.
• Monitors overtime costs and general expenditures
• Identifies areas of cost reduction, when feasible.
• Participates in sales/marketing activities to generate revenue growth.
• Provides reliable service to customers, ensuring vessels sail on schedule regularly.
• Ensures procedures are in place to correct service failures in loading and discharging
• Ensures safety, health and environmental standards are met throughout the operation.
• Ensures monthly safety meetings are conducted
• Ensures all accidents/injuries are investigated thoroughly and reviews them with the management team..
• Ensures that company policies overall are applied consistently and fairly within the Operations Group.
• Ensures operations staff is familiar with company policies, Nigerian labor law, and the procedures for implementing and maintaining consistent applications.
• Provides all supervision and direction for the Operations Department
• Provides direction and instruction to subordinate staff, providing regular feedback and regular appraisals.
• Maintains up-to-date information and knowledge on new developments in the area of terminal operations. Seeks out best practices within the industry and internationally to ensure continuous improvement within the organization.
• Represents the company with local government organizations related to operational issues, when appropriate.
• Meets with customers and high level visitors to the ICD, providing information about the operations and a tour of the facility.
• Reviews and approves instructions regarding operations systems and procedures.
• Performs other related duties as required.

COMMERCIAL

• Assists with budget preparations and monitoring and in establishing strategic marketing plans to achieve corporate objectives for on-going port development.
• Assists in the translation of the Sales & Marketing strategy into business targets, budgets and tangible plans.
• Key responsibility for attracting customers and ensures a highly professional relationship to the various decisions makers within the customer’s organisation.
• Drives and manages the customer value proposition to secure growth and profitable sales development
• Develops and executes marketing programs to achieve stated objectives regarding revenue, profitability and market share.
• Analyzes marketing programs and adjust strategy and tactics to increase effectiveness.
• Reviews analysis of marketing surveys on current and new product/service concepts in order to recommend future development.
• Provides post-event reports, analysis and regular status reports on marketing programs.
• Prepares tariff and cost analyses and comparative studies/reports.
• Maintains customer data base, with customer and company profile
• Provides post events reports, analysis and regular status reports on commercial and other marketing activities
• Oversees Media and Communication requirements of the company (Press release, promotional material, print works, events etc) & ensures that a consistent and high corporate standard is maintained
• Maintain relationships with key accounts
• Assist in ensuring that a continuous knowledge of industry & market trends is available
• The position would normally be responsible for delivering objectives which are within the organizational strategy & business plans.
• The incumbent will be expected to contribute in making improvements to existing systems, practices & approaches & will have a hand in influencing productivity issues & working methods to meet customer needs.

CUSTOMER SERVICE

• Supervises the prompt & efficient resolution of customer complaints and concerns
• Responsible for supervising the collection details, maintaining a log book of complaints and services provided to alleviate customer concerns.
• Responsible for ensuring all necessary analysis is available to management on a regular basis.
• Oversees the database of information on customer / consignee complaints and update of such database
• Oversees the database of information required for and provided to a customer and update of the database
• Identifies service opportunities for client marketing.
• Constantly follows up on service trends, customer preferences, assists in the design of customer satisfaction surveys.

HSSE

• Supervises and Directs all terminal staff
• Manages various shift programs for subordinates. Monitors use of sick leave and annual leave.
• Follows company management policies and procedures in the application of managing subordinates.
• Leads Emergency Response Team at the time of an incident; if not present, may direct activities from mobile phone until arrival at the scene.
• Provides advice to all staff on issues relating to safety, security, hazardous materials and pollution control.
• Coordinates security matters and advises Security Supervisor as required.
• Interacts with the appropriate authorities, customs, police, and civil defence authorities.
• Evaluates potential risks to personnel or the ICD port and advises.
• Responsible for authorizing gate passes to the ICD areas.
• Investigates accidents or other safety/security related incidents.
• Conducts HSSE inspection of departments and operates a formal system to follow up on inspections.
• Ensures that HSSE equipment is in good working order, tested and maintained regularly, and that repairs are made timely and appropriately.
• Ensures safety awareness messages delivered to various departments through safety team meetings.

Who we are looking for

• Requires a college degree in business preferably in marketing.
• Requires at least seven years of direct marketing/sales experience in the Container Transportation and related industry and with sufficient financial and operational background. Requires international sales experience with some B2B experience
• Must have fundamental knowledge of transportation industry (Containerization), sales methods and practices, trends, and customers.
• Must be familiar with best practices in the industry, with respect to marketing, sales, and business development.
• Must have excellent interpersonal skills; the ability to meet directly with customers and represent the company in a professional, competent manner.
• Requires excellent negotiation skills & the ability to build relationships with external parties.
• Requires good analytical skills, including the ability to extract, compile and analyze data.
• Requires exceptional time management and organizational skills
• Must be able to prepare PowerPoint presentations.
• Must be able to handle company information with confidentiality and discretion.
• Must have the ability to be proactive & show initiative in being able to anticipate external customer needs.
• Requires ability to communicate fluently in both English and the Hausa.