IT Support Officer at VoguePay

Job Competencies, Capabilities and Key Responsibilities

• To succeed at this role,the following will be expected:
• Assist customer with technical related complaints
• Write basic code
• Deliver prompt and professional solutions for customer inquires via email, on-line chat
• One-one communication etc.
• Must effectively manage different communication channels:resolve customer complaints via all available channels.
• Build sustainable relationships of trust through open and interactive communication.
• Research, prioritize and resolve customer issues in timely and accurate fashion.
• Maintain documentation of customer inquiries and responses for future reference.
• Keep records of customer interactions, process customer accounts and file documents.
• Handle complaints, provide appropriate solutions and alternatives within the time limits;
• Follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.

Key Skills and Qualifications

• Must be able to work with minimum supervision, whilst being team oriented,hardworking and innovative.
• Customer orientation and ability to adapt/respond to different types of characters
• Must have Customer Relation skills and customer satisfaction orientation.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to work under pressure, work with or without supervision.
• Must be learn able and teachable.
• Must be creative and innovative in dealing with problems.
• Must have basic understanding of web technologies, such as JavaScript, HTML,CSS3 PHP, C#
• OND,HND,B.Sc in Computer Science or related field
• Previous experience in Support role will be an advantage