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  • Posted: Jul 1, 2019
    Deadline: Not specified
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    Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo...
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    Customer Relationship Manager - Jumia

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Not specified
    • Job Field

    Responsibilities

    •  As a Customer Relationship Manager, you must have a pioneer mindset, ambitious, hardworking and have a deep-rooted understanding of CRM strategy and execution
    • You strongly believe in constantly testing new ideas, to innovate and optimize
    • You are flexible and forward thinking who easily connect with new people.

    In Particular you will:

    • Manage the overall marketing strategy on how Jumia communicates every day the commercial planning to its consumers to generate sales, increase engagement and boost loyalty. 
    • To define an operational roadmap of marketing communications accordingly to the Commercial Planning input coming from commercial team and from Customer Insights. 
    • Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels on each Email, SMS, Push notifications, web notifications by AB testing content and timing.
    • Set-up revenue targets per day, campaigns and channels and make sure targets are met every day. 
    • Analyze daily performance and make decisions accordingly: 
    • Report performance to senior management on a regular basis explaining why and how. 
    • Inspire the wording content for all the communications accordingly to market innovation, Jumia brand guidelines and knowledge of marketing. 
    • Earn the love of our customers by being relevant at each step of communications content making. 
    • Lead and coach team members to grow their skills and ownership. 
    • Demonstrate a capacity to propose innovation to set up.
    • Coordinate with different departments to make sure high-quality content production and campaign generation.

    Professional Skills & Qualifications 

    • Degree in Business, Marketing or related field
    • 3+ years experience with a solid foundation in Digital or CRM project management
    • Excellent communication skills both verbal and written in English
    • Advanced level of computer literacy in Microsoft Office packages & HTML
    • Fast learning ability and accurate attention to details
    • Systematic and methodical approaches
    • Ability to organize and prioritize tasks Self-motivated and result driven

    We Offer

    • A unique experience in an entrepreneurial, yet structured environment
    • A unique opportunity of having strong impact in building the African ecommerce sector
    • The opportunity to become part of a highly professional and dynamic team
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

    Method of Application

    Interested and qualified? Go to Jumia Nigeria on africainternetgroup.peoplehr.net to apply

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