Customer Care Personnel at EZ37 Solutions

KNOWLEDGE

• Customer And Personal Service: Knowledge Of Principles And Processes For Providing Customer And Personal Services. This Includes Customer Needs Assessment, Meeting Quality Standards For Services, And Evaluation Of Customer Satisfaction.
• English Language: Knowledge Of The Structure And Content Of The English Language Including The Meaning And Spelling Of Words, Rules Of Composition, And Grammar.
• Clerical: Knowledge Of Administrative And Clerical Procedures And Systems Such As Word Processing, Managing Files And Records, Stenography And Transcription, Designing Forms, And Other Office Procedures And Terminology.
• Computers And Electronics: Knowledge Of Circuit Boards, Processors, Chips, Electronic Equipment, And Computer Hardware And Software, Including Applications And Programming.

SKILLS

• Active Listening: Giving Full Attention To What Other People Are Saying, Taking Time To Understand The Points Being Made, Asking Questions As Appropriate, And Not Interrupting At Inappropriate Times.
• Speaking: Talking To Others To Convey Information Effectively.
• Service Orientation: Actively Looking For Ways To Help People.
• Reading Comprehension: Understanding Written Sentences And Paragraphs In Work Related Documents.
• Critical Thinking: Using Logic And Reasoning To Identify The Strengths And Weaknesses Of Alternative Solutions, Conclusions Or Approaches To Problems.
• Persuasion: Persuading Others To Change Their Minds Or Behavior.
• Active Learning: Understanding The Implications Of New Information For Both Current And Future Problem-solving And Decision-making.
• Monitoring: Monitoring/Assessing Performance Of Yourself, Other Individuals, Or Organizations To Make Improvements Or Take Corrective Action.
• Social Perceptiveness: Being Aware Of Others' Reactions And Understanding Why They React As They Do.
• Time Management: Managing One's Own Time And The Time Of Others.

Job Description

• Confer with customers by telephone or in person to provide information about services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes are made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.