Manager - Digital Communication Channels at MTN Nigeria

Job Description

• To develop an enterprise digital communications strategy and oversee the effectiveness of all internal digital communication platforms.
• Contribute to digital transformation through deployment of high performing intranet and multimedia solutions for internal campaigns and key business initiatives.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Understanding of approved MTNN Communication Code and group-wide corporate identity guidelines and their application to digital communication materials.
• Provide key communication support to business units as well as key business-wide initiatives.
• Supervise output from creative and digital content consultants to deploy an integrated communications and engagement strategy to positively influence internal stakeholder perception.
• Develop engaging and effective digital communication campaigns for drive understanding and buy-in among critical stakeholders.
• Develop an internal campaigns and key business initiatives.
• Develop effective multi-platform/multi-stakeholder messaging via digital channels.
• Ensure that enterprise-wide intranet (SHARE) is an effective business communication tool as well as dynamic collaboration and internal bonding platform which complies with corporate identity guidelines.
• Ensure the smooth running of digital channels in the corporate section of the MTN website.
• Design, develop and deliver best-possible user-experience for all MTN Nigeria’s internal digital and  communications channels including:
• The primary intranet (SHARE) and various secondary portals/content management systems
• Online Publishing platforms and the staff radio platform
• Digital screens in all locations
• Effectively communicate metrics and progress to key internal stakeholders.
• Serve as Digital Communications ambassador from a corporate, reputation management perspective, working closely with the Information Systems, Human Resources and Marketing functions as well as digital services consultants, providing strategic advice on service delivery that enhances communications and employee engagement while constantly seeking opportunities to bring creative digital/rich multimedia solutions to internal stakeholder engagement as the workplace becomes increasingly digital.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and mentor team members to ensure understanding of the objectives and goals of the team/Unit, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
• Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Job Condition    

• Normal MTN work hours apply but the requirement to work outside office hours on an ongoing basis is to be expected.
• The expectation for this role is round-the-clock availability as a source and supplier of business information.

Experience & Training    
Education:

• First  degree in any relevant discipline

Experience:
Minimum 6 years’ experience which includes:

• Minimum of 3 years’ experience in corporate communications, digital specialization; content development for varied audiences and a large, dispersed workforce
• Experience working in a medium to large organization
• Experience in corporate communications – strategy and content development for diverse audiences
• Excellent communication, editorial and publishing skills, also video editing and radio broadcasting skills
• Knowledge of evolving, contemporary digital communication tools and techniques
• Excellent technical knowledge of digital technologies and tools such as HTML, CSS, Javascript, content management systems
• Hands-on experience using relevant software such as the Adobe Suite, Sketch up, CorelDraw, e.t.c
• Sound understanding of UX (User Experience) principles
• Effective supervisory skills, managing a diverse and high performing team

Training:

• Quality on-the-job training and advanced corporate communications/content development training

Minimum qualification:

• BA, BSc, BEd or HND