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  • Posted: Jun 17, 2019
    Deadline: Jun 18, 2019
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    Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager. At Fine and Country International (West Africa) he was the Head of Operations and...
    Read more about this company

     

    Floor Manager

    • Job Type
    • Qualification
    • Experience 5 years
    • Location Not specified
    • Job Field


    Job Responsibilities

    • Analyze the sales figures and also predict the volume of future sales in order to maximize profits.
    • Ensure that all customers receive service properly.
    • Record sales figures and analyze data and forward planning.
    • Training new hospitality staff on the establishment’s policies and procedures
    • Conduct appraisals and review the performance of the staff.
    • Responsible for safety procedures are followed on floor.
    • Monitoring financial results based on key performance indicators
    • Resolving customer complaints using conflict resolution skills
    • Inspect guest areas for cleanliness and deploy custodial staff as necessary.
    • Establishing a good rapport with first-time guests leads them to become loyal patrons.
    • Monitor the amount of revenue generated by the establishment on a daily basis.
    • Identify and Resolve Urgent, legal and security issues.

    Requirements

    • Minimum of 5 years proven experience as a floor manager or Hotel/Restaurant manager
    • Exhibiting leadership ability
    • Booking and checking in guests
    • Proficient user of Microsoft Office- Excel and PowerPoint
    • Reservation management software.

    Method of Application

    Interested and qualified candidates should send detailed CV in MS word version to: talent@smartpartnersng.com using the "Job Title" as subject of the email.

    Note: Only shortlisted candidates will be contacted.

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