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  • IT Desktop Analyst at Sahara Group

  • Posted on: 11 June, 2019 Deadline: Not Specified
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  • Sahara Group nutures businesses in the energy sector. These companies operate essentially within the energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment.

    IT Desktop Analyst

     

    Location: Ikoyi, Lagos
    Job Type: Full Time

    Purpose Statement

    • The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network. The duties of an IT support analyst are wide-ranging and vary widely from one organization to another.
    • The IT Department is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.
    • To perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems Technologies, system administration and use of Microsoft Office tools. Other duties may include: End user education and IT Project implementation.

    Key Deliverables:

    • Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
    • Monitor and evaluate data network infrastructure: Switches, routers, data network devices, Network links, GSM
    • Boosters, PBX, IP telephones and implement changes as required in improving performance.
    • Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance
    • Manage & Support Websites/Domains/Application Servers/Databases/Intranet Portals
    • Interface with 3rd party service providers
    • Provide periodic reporting of IT Support operations

    Minimum Qualification/ Experience

    • A Bachelor's degree in the field of Computer Science/Engineering or any other relevant field
    • 3 - 5 years qualitative experience in technology deployment or support
    • Certifications will be an added advantage
    • Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English as a contract language

    Knowledge/Skills:

    • Good Knowledge of Windows 2008/2012/2016 Server Operating systems and Network Infrastructure (Active Directory, Group Policy, DHCP, DNS, File Services, etc.)
    • Hardware and software troubleshooting skills
    • Good understanding of Windows & Linux -based applications and their interaction with the underlying Operating system environment (Registry, System Services, Component application subsystem etc.)
    • Dexterity in setting up and managing Switches and Routers
    • Good report writing skills
    • Good IT process understanding
    • Ready to Travel when required
    • Very good problem-solving skills – frequently under various sorts of constraints and stress

    Personality Traits:

    • Highly analytical, hard-working,
    • Creative & Logical,
    • Organized, Professional conduct,
    • Resourceful,
    • Good Interpersonal skills

    Working Relationships:

    • 2nd and 3rd Tier IT Support team
    • 3rd party service providers
    • Sahara Group staff
    • Other Stakeholders

    Method of Application

    Use the link(s) below to apply on company website.

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