Sahara Group is a leading privately owned Power, Energy, Gas and Infrastructure Conglomerate established in 1996 with operating companies active in the downstream, midstream, upstream, infrastructure and power sectors. Sahara has presence in different locations including Africa, The Caribbean, Asia and Europe.
The Group's strategy is to replicate its succe...
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Location: Ikoyi, Lagos Job Type: Full Time Purpose Statement
The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network. The duties of an IT support analyst are wide-ranging and vary widely from one organization to another.
The IT Department is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.
To perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems Technologies, system administration and use of Microsoft Office tools. Other duties may include: End user education and IT Project implementation.
Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
Monitor and evaluate data network infrastructure: Switches, routers, data network devices, Network links, GSM
Boosters, PBX, IP telephones and implement changes as required in improving performance.
Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance
Manage & Support Websites/Domains/Application Servers/Databases/Intranet Portals
Interface with 3rd party service providers
Provide periodic reporting of IT Support operations
Minimum Qualification/ Experience
A Bachelor's degree in the field of Computer Science/Engineering or any other relevant field
3 - 5 years qualitative experience in technology deployment or support
Certifications will be an added advantage
Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English as a contract language
Good Knowledge of Windows 2008/2012/2016 Server Operating systems and Network Infrastructure (Active Directory, Group Policy, DHCP, DNS, File Services, etc.)
Hardware and software troubleshooting skills
Good understanding of Windows & Linux -based applications and their interaction with the underlying Operating system environment (Registry, System Services, Component application subsystem etc.)
Dexterity in setting up and managing Switches and Routers
Good report writing skills
Good IT process understanding
Ready to Travel when required
Very good problem-solving skills – frequently under various sorts of constraints and stress