Customer Happiness Officer at HR Aid

Description:

Key Responsibilities

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Resolve customer complaints via phone, email, mail or social media
• Act as the company gatekeeper
• Inform customer of deals and promotions
• Close out or open call records
• Compile reports on overall customer satisfaction

Person Specification

• BSc or HND
• Up to 2 years experience
• Experience in Customer Service management, Marketing, Social Media management
• Proficiency in the use of Microsoft Office applications
• Excellent written and spoken communication
• Ability to work under pressure
• Ability to stay calm when interacting with difficult customers
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively