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  • Customer Happiness Officer at HR AId

  • Posted on: 5 June, 2019 Deadline: 5 August, 2019
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  • Our Client, Twelvevest Limited is looking to hire a Customer Happiness Officer who will be responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.

    Customer Happiness Officer



    Key Responsibilities

    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Manage large amounts of incoming calls
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Resolve customer complaints via phone, email, mail or social media
    • Act as the company gatekeeper
    • Inform customer of deals and promotions
    • Close out or open call records
    • Compile reports on overall customer satisfaction

    Person Specification

    • BSc or HND
    • Up to 2 years experience
    • Experience in Customer Service management, Marketing, Social Media management
    • Proficiency in the use of Microsoft Office applications
    • Excellent written and spoken communication
    • Ability to work under pressure
    • Ability to stay calm when interacting with difficult customers
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Ability to multi-task, prioritize and manage time effectively

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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