Client Service Executive at Phillips Consulting

Job Responsibilities:

•     Ensure that the Front Desk/Reception area is always clear, clean, neat and tidy;
•     Ensure the Front Desk is manned at all times throughout the designated open hours;
•     Handle all incoming calls, take messages and ensure they reach their appropriate destination;
•     Receive clients and visitors politely and promptly and ensure that they are attended to by the concerned officer or department;
•     Inform relevant people of arrivals, and guide to meeting rooms or elsewhere as required;
•     Handle all meeting room bookings and ensure that appropriate people are informed about location, meeting room requirements (such as equipment, refreshments. lunch) and monitor meeting progress;
•     Provide any assistance needed throughout the duration of meetings;
•     Liaise with delegates and delegates assistants regarding any materials or support needed for the meeting;
•     Maintain a record of visitors and messages;
•     Open all post and arrange for distribution. Identify urgent messages and convey promptly to the most appropriate person to ensure swift action is taken;
•     Any other client and office services as required.

The ideal candidate must:

•     Possess a degree in humanities or business administration or any related discipline
•     Have minimum of 2 years experience in similar role
•     Be professionally presented;
•     Have experience of greeting clients, handling phone calls etc;
•     Be well organized and efficient;
•     Be able to prioritise;
•     Possess excellent communication skills;
•     Be efficient and responsive;