Analyst, Customer Acquisition (Supervisory) at MTN Nigeria

Department: S&D Sales Support & Financial Control
Employment Status: Permanent

Job Description

• To collate and analyse SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer  Retention and churn  intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to  Customer Acquisition Channel performance.
• Evaluate performance measured against SIM registration channel objectives in the following areas:
  • Trade Partner and Sub – Trade Partner  Environments
  • Walk-in-Centres
  • Mobile Lite
  • Connect Stores and Connect Points
  • Other Sim Registration Agents
• Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention /Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First Degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization:
• project  planning  and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

Minimum Qualification

• B.A, B.Ed, B.Eng, B.Sc or HND