Customer Service Administrator at Peridot Forte Solutions Consulting

Responsibilities

• Prepare & maintain projects summary reports
• Preparation of installation quotation
• Attend to all products &services inquiries by both potential and existing clients
• Document & maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records, project files, maintenance records e.t.c
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting &explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Analyze customers’ needs & collect customers’ information in order to recommend products & services to improve sales
• Initiate required action for response to customer service requests for maintenance/installation and other services, communicate same to the appropriate personnel/departments & ensure prompt feedback
• Manages the Company's activities by planning/scheduling their daily maintenance/installation activities.

Requirements

• First degree in Business
• Administration or any related field
• Minimum 3 years’ experience
• Knowledge of ERPs
• Knowledge of Project Management.

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Responsibilities

• Prepare & maintain projects summary reports
• Preparation of installation quotation
• Attend to all products &services inquiries by both potential and existing clients
• Document & maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records, project files, maintenance records e.t.c
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting &explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Analyze customers’ needs & collect customers’ information in order to recommend products & services to improve sales
• Initiate required action for response to customer service requests for maintenance/installation and other services, communicate same to the appropriate personnel/departments & ensure prompt feedback
• Manages the Company's activities by planning/scheduling their daily maintenance/installation activities.

Requirements

• First degree in Business
• Administration or any related field
• Minimum 3 years’ experience
• Knowledge of ERPs
• Knowledge of Project Management.