Service Desk Support Analyst at PPC Limited

Description:

JOB SPECIFICATIONS

• HND/BSc. Degree in Engineering / Sciences
• Microsoft windows certified professional
• Microsoft Certified Systems administrator (MCSA)
• Microsoft Certified Professional (MCP)
• IT Infrastructure Library (ITIL) foundation certification
• 2 years

KEY COMPETENCIES REQUIREMENTS

• Strong skills in Active Directory, ITIL, Windows Operating System, LAN/WAN, MS Office Suite, TCP/IP, DHCP, VPN, Blackberry, diagnostic and service management tools, Configuring and supporting MOP, MOB and Remote access Application, Hardware/HP/Dell Desktop and Laptop Computers
• Excellent communication skill
• High ability to keep a positive attitude despite the challenges encountered.
• Ability to relate well with others, empathize and manage customer expectations.
• Ability to anticipate problems seek out new solutions and initiates positive actions.
• Commendable ability to multitask, prioritize and deliver within tight schedule.
• Highly developed verbal and listening skills.
• Proven troubleshooting and problem-solving ability

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Description:

JOB SPECIFICATIONS

• HND/BSc. Degree in Engineering / Sciences
• Microsoft windows certified professional
• Microsoft Certified Systems administrator (MCSA)
• Microsoft Certified Professional (MCP)
• IT Infrastructure Library (ITIL) foundation certification
• 2 years

KEY COMPETENCIES REQUIREMENTS

• Strong skills in Active Directory, ITIL, Windows Operating System, LAN/WAN, MS Office Suite, TCP/IP, DHCP, VPN, Blackberry, diagnostic and service management tools, Configuring and supporting MOP, MOB and Remote access Application, Hardware/HP/Dell Desktop and Laptop Computers
• Excellent communication skill
• High ability to keep a positive attitude despite the challenges encountered.
• Ability to relate well with others, empathize and manage customer expectations.
• Ability to anticipate problems seek out new solutions and initiates positive actions.
• Commendable ability to multitask, prioritize and deliver within tight schedule.
• Highly developed verbal and listening skills.
• Proven troubleshooting and problem-solving ability