Analyst, Information Management (Supervisory) at MTN Nigeria

Employment status: Permanent
Department: Applications: Information Management

Job Description

• Responsible for supporting and developing the current Information Management applications and initiatives.
• Responsible for the investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing.
• Review future business needs for Information Management systems and identify key requirements and integration needs of suitable applications, identifying trade-offs between competing systems.
• Analyse organisational needs and identify business requirements and design related applications, as well as assist business analysts to define user information and reporting requirements.
• Lead staff in the Information Management team and lead in carrying out technical tasks including ETL, data modeling, back-end development and user access programming.
• Provide day-to-day management oversight for the Information Management services to ensure incidents and service requests and escalations are dealt with in a timely fashion.
• Monitor and maintain the performance of Information Management systems within the business and implement improvements to related systems, processes and operations.
• Lead team in supporting operations/analysis and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
• Producing relevant technical documentation and specifications
• Integration of big data solutions with existing reporting and analytical solutions.
• Liaise with application vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.
• Liaise with vendors to deliver support and solutions and provide recommendations on Information Management service improvements, application solutions and enhancements.
• Develop and implement big data models and solutions.
• job condition     Normal MTNN working conditions
• May be required to work extended hours
• Normal MTNN open office planning
• Work within a multicultural, diverse and dynamic start-up environment.
• Projects and constraints will require overtime and weekend work

Experience & Training
Education:

•  B.Sc in Computer Science or related field from a reputable institution

Experience:

• 3 - 7 years of experience
• Experience in Business Intelligence/Big Data including the following:
  • Practical experience as a team lead/manager
  • data modeling experience,: star schemas, relational modeling, snowflake models and translating logical data models into physical
  • Vast experience in Business Intelligence/Big Data methodologies
  • Application development and support experience in the Telecommunications sector
    • o Oracle PL/SQL and standard SQL.
    • o Hadoop or similar
• Exposure to typical Mobile Telecommunications applications
  • Billing systems (Corporate & Retail Billing, Interconnect Billing)
  • ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
  • SIM & Mobile Applications ( EVD, Contents Management System, SIM management Application)
  • GSM network interfacing applications (Provisioning, Pre-Paid management systems)
  • Fraud Management Applications
  • Value Added Services(VAS) Application

Training:

• Exposure to typical Mobile Telecommunications applications will be an advantage

Operating systems:

• o Unix – Sun Solaris and True64, MS W2000
• Application development  and Maintenance functions:
  • PL/SQL and standard SQL
  • MIS/EIS/EDW development tools
  • Reporting Infrastructure – Data modeling
  • ETL tools
  • ODS construction and reporting
  • Metadata tools
  • User access tools – Business Object preferred
  • SAS
  • Data Profiling
  • Service management software knowledge
  • Office automation products:
  • Widely used email applications
  • MS Office product suite
• Formal training in application architecture principles, technology architecture and systems integration.
• Specific training on application development tools and programming languages

Minimum Qualification

• B.Eng, B.Sc, HND or B.Tech

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Employment status: Permanent
Department: Applications: Information Management

Job Description

• Responsible for supporting and developing the current Information Management applications and initiatives.
• Responsible for the investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing.
• Review future business needs for Information Management systems and identify key requirements and integration needs of suitable applications, identifying trade-offs between competing systems.
• Analyse organisational needs and identify business requirements and design related applications, as well as assist business analysts to define user information and reporting requirements.
• Lead staff in the Information Management team and lead in carrying out technical tasks including ETL, data modeling, back-end development and user access programming.
• Provide day-to-day management oversight for the Information Management services to ensure incidents and service requests and escalations are dealt with in a timely fashion.
• Monitor and maintain the performance of Information Management systems within the business and implement improvements to related systems, processes and operations.
• Lead team in supporting operations/analysis and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
• Producing relevant technical documentation and specifications
• Integration of big data solutions with existing reporting and analytical solutions.
• Liaise with application vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.
• Liaise with vendors to deliver support and solutions and provide recommendations on Information Management service improvements, application solutions and enhancements.
• Develop and implement big data models and solutions.
• job condition     Normal MTNN working conditions
• May be required to work extended hours
• Normal MTNN open office planning
• Work within a multicultural, diverse and dynamic start-up environment.
• Projects and constraints will require overtime and weekend work

Experience & Training
Education:

•  B.Sc in Computer Science or related field from a reputable institution

Experience:

• 3 - 7 years of experience
• Experience in Business Intelligence/Big Data including the following:
  • Practical experience as a team lead/manager
  • data modeling experience,: star schemas, relational modeling, snowflake models and translating logical data models into physical
  • Vast experience in Business Intelligence/Big Data methodologies
  • Application development and support experience in the Telecommunications sector
    • o Oracle PL/SQL and standard SQL.
    • o Hadoop or similar
• Exposure to typical Mobile Telecommunications applications
  • Billing systems (Corporate & Retail Billing, Interconnect Billing)
  • ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
  • SIM & Mobile Applications ( EVD, Contents Management System, SIM management Application)
  • GSM network interfacing applications (Provisioning, Pre-Paid management systems)
  • Fraud Management Applications
  • Value Added Services(VAS) Application

Training:

• Exposure to typical Mobile Telecommunications applications will be an advantage

Operating systems:

• o Unix – Sun Solaris and True64, MS W2000
• Application development  and Maintenance functions:
  • PL/SQL and standard SQL
  • MIS/EIS/EDW development tools
  • Reporting Infrastructure – Data modeling
  • ETL tools
  • ODS construction and reporting
  • Metadata tools
  • User access tools – Business Object preferred
  • SAS
  • Data Profiling
  • Service management software knowledge
  • Office automation products:
  • Widely used email applications
  • MS Office product suite
• Formal training in application architecture principles, technology architecture and systems integration.
• Specific training on application development tools and programming languages

Minimum Qualification

• B.Eng, B.Sc, HND or B.Tech