Engineer, NSMC Satellite NOC (Supervisory) at MTN Nigeria

Department: Network Operations
Employment status: Permanent

Job Description

• Provide network management of all Satellite network related faults i.e. Configuration, Integration, Service Activation and Operations to ensure optimal network performance, as well as meet business objectives/plans
• Oversee network management; faults detection, analysis, troubleshooting, escalation and resolution of all Satellite network related faults, all year round.
• Acknowledge sites’ status on the Linkstar NMS and perform second-line maintenance of Satellite network faults.
• Work with Satellite support Engineer or Contractor to bring up new Satellite connection (Vsat) for corporate customer.
• Perform and Co-ordinate Antenna Line-Up Test for a new Satellite Backbone BTS site as well as check on all satellite network elements in MTNN.
• Oversee  Configuration and of Satellite modems and DVB Receiver e.g. Paradise(P300, PD-10, PD-25), Radyne Comstream, DMD-15/DMD-20, SDM 4000, EF Data as well as daily reading of Satellite backbone connection of both National and International Voice Gateways to ensure continuous service availability.
• Perform/escalate Real Time Performance/Management of all Satellite network elements for effectiveness and provide daily reports for the next action to be carried out to improve network quality.
• Prepare Satellite Modem Data Interface cable to DB-connector and cross connect to MDF cut over to STM Link.
• Act as interface and also provide access reference number to MTN Contractors, Field Engineers, Operational Maintenance Center and Datacoms Engineers for planned work/change request and access to all MTN Location.
• Perform SATNOC duties as instructed by Satellite NOC Co-ordinator, e.g., correlation of outages, reporting, follow-up and resolution of specific network faults.
• Assist in the development of an automated process and effective environment to improve the performance of SATNOC as well as the NMC Shift Hand-over and ensure strict compliance.
• Ensure proper management and implementation of all network changes according to the organisation process and procedures to achieve the departmental set goal.
• Escalate all faulty devices or hardware detected after troubleshooting/diagnosing (which cannot be resolved remotely) to the Support Engineer for replacement and assist with resolution of complex faults in order to improve network performance.
• Provide service assurance support for customer in order to sustain continuous service operation according to set quality level.
• Escalate trouble tickets issued against all MTN Staff, other Corporate Customers, International providers, MTN contractors and all other unresolved faults to the Satellite NOC Co-ordinator and ensure timely resolution of such.
• Provide regular update on MTNN performance and other network issues to all the stake holders (Management, escalation unit, customer relations, and marketing) and other relevant department in MTNN.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office.

Requirements, Experience & Training
Education:

• Fluent in English
• First degree in Electrical Electronics /Computer Science/Engineering or a related field.

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Hands-on experience in light current, telecommunications or a related field
• Satellite Fundamentals; knowledge and efficient use of Linkstar Management Tool (Viasat NMS), Basic Satellite Transmission Equipment, Spectrum Analyzer, etc.
• Basic knowledge of Cisco Router
• Best practices in Operational Maintenance Center, Satellite Operations, Network Management Center, Network Operation Center.

Minimum qualification

• BA, BEd, B.Eng, B.Sc, B.Tech or HND.

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Department: Network Operations
Employment status: Permanent

Job Description

• Provide network management of all Satellite network related faults i.e. Configuration, Integration, Service Activation and Operations to ensure optimal network performance, as well as meet business objectives/plans
• Oversee network management; faults detection, analysis, troubleshooting, escalation and resolution of all Satellite network related faults, all year round.
• Acknowledge sites’ status on the Linkstar NMS and perform second-line maintenance of Satellite network faults.
• Work with Satellite support Engineer or Contractor to bring up new Satellite connection (Vsat) for corporate customer.
• Perform and Co-ordinate Antenna Line-Up Test for a new Satellite Backbone BTS site as well as check on all satellite network elements in MTNN.
• Oversee  Configuration and of Satellite modems and DVB Receiver e.g. Paradise(P300, PD-10, PD-25), Radyne Comstream, DMD-15/DMD-20, SDM 4000, EF Data as well as daily reading of Satellite backbone connection of both National and International Voice Gateways to ensure continuous service availability.
• Perform/escalate Real Time Performance/Management of all Satellite network elements for effectiveness and provide daily reports for the next action to be carried out to improve network quality.
• Prepare Satellite Modem Data Interface cable to DB-connector and cross connect to MDF cut over to STM Link.
• Act as interface and also provide access reference number to MTN Contractors, Field Engineers, Operational Maintenance Center and Datacoms Engineers for planned work/change request and access to all MTN Location.
• Perform SATNOC duties as instructed by Satellite NOC Co-ordinator, e.g., correlation of outages, reporting, follow-up and resolution of specific network faults.
• Assist in the development of an automated process and effective environment to improve the performance of SATNOC as well as the NMC Shift Hand-over and ensure strict compliance.
• Ensure proper management and implementation of all network changes according to the organisation process and procedures to achieve the departmental set goal.
• Escalate all faulty devices or hardware detected after troubleshooting/diagnosing (which cannot be resolved remotely) to the Support Engineer for replacement and assist with resolution of complex faults in order to improve network performance.
• Provide service assurance support for customer in order to sustain continuous service operation according to set quality level.
• Escalate trouble tickets issued against all MTN Staff, other Corporate Customers, International providers, MTN contractors and all other unresolved faults to the Satellite NOC Co-ordinator and ensure timely resolution of such.
• Provide regular update on MTNN performance and other network issues to all the stake holders (Management, escalation unit, customer relations, and marketing) and other relevant department in MTNN.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office.

Requirements, Experience & Training
Education:

• Fluent in English
• First degree in Electrical Electronics /Computer Science/Engineering or a related field.

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Hands-on experience in light current, telecommunications or a related field
• Satellite Fundamentals; knowledge and efficient use of Linkstar Management Tool (Viasat NMS), Basic Satellite Transmission Equipment, Spectrum Analyzer, etc.
• Basic knowledge of Cisco Router
• Best practices in Operational Maintenance Center, Satellite Operations, Network Management Center, Network Operation Center.

Minimum qualification

• BA, BEd, B.Eng, B.Sc, B.Tech or HND.