Project Administrator at Peridot Forte Solutions Consulting

Responsibilities

• Prepare & maintain projects summary reports
• Preparation of installation quotation
• Attend to all products and services inquiries by both potential and existing clients
• Document and maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records, project files, maintenance records e.t.c
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Analyze customers’ needs and collect customers’ information in order to recommend products & services to improve sales
• Initiate required action for response to customer service requests for maintenance/installation and other services, communicate same to the appropriate personnel/departments and ensure prompt feedback
• Manages the Company's activities by planning/scheduling their daily maintenance/installation activities.
• Conduct survey and analyze data obtained to determine the level of customer service that the company’s providing.

Requirements

• First degree in Business Administration or any related field.
• Minimum 3 years’ cognate experience.
• Hands on experience of ERPs (Enterprise Resource Applications e.g. Sage pastel, oracle, SAP)
• Very good working knowledge of MS Excel and other MS Office applications
• Good communication and interpersonal skills.
• Excellent analytical and problem-solving skill
• Strong prioritization and organizational skill.
• Attention to Details

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Responsibilities

• Prepare & maintain projects summary reports
• Preparation of installation quotation
• Attend to all products and services inquiries by both potential and existing clients
• Document and maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records, project files, maintenance records e.t.c
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Analyze customers’ needs and collect customers’ information in order to recommend products & services to improve sales
• Initiate required action for response to customer service requests for maintenance/installation and other services, communicate same to the appropriate personnel/departments and ensure prompt feedback
• Manages the Company's activities by planning/scheduling their daily maintenance/installation activities.
• Conduct survey and analyze data obtained to determine the level of customer service that the company’s providing.

Requirements

• First degree in Business Administration or any related field.
• Minimum 3 years’ cognate experience.
• Hands on experience of ERPs (Enterprise Resource Applications e.g. Sage pastel, oracle, SAP)
• Very good working knowledge of MS Excel and other MS Office applications
• Good communication and interpersonal skills.
• Excellent analytical and problem-solving skill
• Strong prioritization and organizational skill.
• Attention to Details