E-commerce Associate at ACE (Africa Courier Express)

Job Description

• The E-commerce associate would run our online food business, ensuring timely processing and delivery of orders
• This would involve managing the dispatch riders and liaising with our partners.
• As an eCommerce associate, you will need to possess strong interpersonal and communication skills along with impeccable attention to detail
• You will also need to be proficient in data manipulation, analysis and basic modelling techniques
• If you have had some exposure to initiating, maintaining and growing business to business relationships, you will be considered a great option to hire.

The successful candidate is:

• A Team Player.  You may have to work with several different teams, which requires flexibility, adaptability, and the ability to comfortably operate in a matrixed environment
• Has no complacency and is high energy. You understand your role is critical to the company. You apply high energy every day to meet your delivery and distribution metrics. You want to improve every day, month, quarter, year. You are persistent, clear and driven to get goods to the customer – properly and quickly.
• Resourceful, High Integrity, High Impact. You find a way. You do business with trust and transparency and aim to influence your team.
• Collaborative. You understand you need a team to succeed. You carry along internal stakeholders to ensure they are aligned and aware of ingenuities in the department.
• Meticulous. You must have an eye for detail every step of the way. Reports and statements often have discrepancies that result in the need to research, escalate, and resolve issues effectively

Your key responsibilities would include:

• Receiving, Confirmation and Processing of customer orders via e-Commerce platforms, e-mail and telephone.
• Managing order tracking via e-Commerce backend platforms and related tracking tools.
• Preparing and sending reports detailing the performance of e-Commerce metrics (sales, orders, and related)
• Effective Dispatch rider management to ensure prompt delivery of orders
• Reconciliation of all cash payments made for deliveries and remittance to the respective hub
• Achievement of store order count and revenue growth targets
• Ensure top-notch service delivery when packing the orders (pack neatly, correctly, label information correctly and sign off on the completion)

Desired Qualifications

• Bachelor's Degree in Business, Computer Information Systems or a related field
• 1 to 2 years of experience in a client facing role (experience in call centre operations for a bank, telco or related field is a plus).
• A positive and flexible approach, ready and willing to turn your hand to anything to get the job done;
• Evidence of strong interpersonal and team working skills, able to communicate successfully with a wide variety of people across all levels;
• Possesses excellent time management and organizational skills, able to multitask and prioritize tasks effectively;
• Experience of successfully using Microsoft Office and e-commerce platforms;

Our Offer

• A unique education in launching and scaling new concepts in Africa
• Become part of a highly professional and dynamic team
• An attractive salary package
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for country-changing ventures.