Centre Operations Officer at Rovedana

Job Description

• Our client is currently expanding operations in the city of Lagos and are massively recruiting Centre Operations Officers for their centres all over Lagos
• The successful candidates will perform all necessary safety and emission inspection on a variety of vehicles, such as passenger cars, jeeps and certain types of mobile vehicles.
• He/she will inspect overall interior and exterior conditions of cars and inspect operations of windshield wiper and washer, speedometer, turn signals and on a need basis, work computer terminal to process and review vehicle information
• He/she will conduct vehicle identification inspections on vehicles for customers seeking to sell their cars.

Essential Job Functions

• Scan vehicles with vehicle scanning equipment to determine status of vehicle
• Comprehensive check of vehicle interior and exterior parts.
• Greet and direct customers seeking a vehicle identification inspection
• Review customers ownership records for completeness and to assure all pertinent documentation is included
• When necessary, inform customers of additional information needed, and serve as a source of referral.
• Conduct identification inspections on various types of vehicles. Inspection includes comparison of the vehicle’s identification numbers (VIN) with the numbers listed on the customer’s ownership records, and a notation of current odometer reading.
• Review customer’s titles for accuracy and completeness. Review includes titles from other states and foreign countries.
• Following established procedures, conduct on-site identification inspections for local car dealerships, as assigned.
• Complete a Statement of Inspection on all vehicles inspected. Forward completed Statement of Inspection to designated staff for additional processing
• Inform supervisor of any vehicles that have questionable odometer readings or identification numbers or have missing or numbers
• Maintain work area, tools, equipment, and official forms in an efficient, clean, and organized manner.
• Establish and maintain effective working relationships with the public, customers, co-workers and supervisors
• Operate a vehicle, safely and in compliance with traffic laws and regulations, in the performance of job duties.
• Prepare and maintain various records, reports, correspondence and other departmental

Requirements

• HND or B.Sc in Mechanical, Automotive, Electrical Engineering (OND Holder or Graduates of other disciplines can be considered if candidate possesses above JD requirement).
• Proficiency in Microsoft Office Tools
• Knowledge of locations of identification numbers and odometer readings on vehicles.
• Knowledge of or ability to learn to read odometers and detect questionable readings.
• Knowledge of or ability to learn the formats of and details contained in vehicle titles from other states and other countries.
• Knowledge of and ability to utilize the English language, proper grammar, vocabulary, spelling and punctuation.

Experience:

• 1 to 2 years’ experience on vehicle diagnosis, inspection or Repair
• Sound Knowledge of latest automobile repairs & best industry Practices
• Excellent knowledge about cars and its various models.
• Hands-on experience in diagnosing vehicle issues (experience can range from basic to advanced).
• Ability to use a vehicle scanning machine.
• Must be capable of operating vehicles with standard and automatic transmissions, four wheel drives and constant four-wheel drive vehicles.
• Excellent communication of vehicle report to customers.

Skills:

• Working with people
• Deciding and initiating action
• Self- starter
• Presenting and communicating information
• Superior customer experience
• Persuading and influencing
• Applying expertise and technology
• Entrepreneurial and commercial thinking
• Creating and innovating
• Relating and networking
• Task ownership
• Delivering results and meeting customer expectation.