Front Desk Officer at ESSPIN

The Education Sector Support Programme in Nigeria (ESSPIN) is a six‐year UK government funded programme designed to provide strategic technical assistance to support education reform at Federal level in up to 7 Lead States. The Front Desk Officer will provide administrative and front desk services to the Abuja office under the supervision of the Operation Support Officer.

• Ensure that alll visitors are welcomed in an appropriate manner and that all visits are properly logged and referred to the appropriate quarter
• Receive all deliveries (including mail) and maintain an appropriate record of all deliveries that come in and leave the office
• Receives phone calls and keeps accounts of all inquiries and direct them to the appropriate departments
• Maintain a log of calls received and take messages where appropriate, in the instance that the target audience is unable to take the call
• Liaise with the security team to ensure that entrance to the office is properly monitored and that all visits are appropriately logged
• Liaise with the communications team to ensure that adequate informatio

• Excellent customer service skills
• Excellent organisational skills
• Proven communication skills – ability to communicate politely and professionally over the telephone and in person.
• Good IT skills and confidence/proficiency in all Microsoft packages
• Attention to detail and accuracy
• Ability to work under pressure and solve problems whilst retaining a professional demeanour towards all clients, customers and staff.
• Pro‐active approach to dealing with facilities related issues as well as