Salon Manager at TheJobMag

Responsibilities:

Client Bookings/Scheduling

• Responding to telephone bookings and email bookings and scheduling them appropriately via our scheduling app
• Sending reminder emails/phone calls to clients about their scheduled appointments
• Responding to Instagram DMs and enquiries and other email queries from potential business partners, stockists, vendors or suppliers (escalate to management where unsure)
• Regularly checking in on clients to see how their hair is feeling and to schedule their next salon appointment

Client Record Keeping

• Keeping records of all clients’ hair treatments in the client’s record card.
• Ensuring record cards are updated for all clients
• Keeping a database of all clients’ telephone numbers and email addresses

Customer Service

• Sending Birthday vouchers to clients on their birthdays (via email)
• Offering all clients snacks, water and tea while at Hairitage
• Ensuring clients are comfortable while at the salon
• Escalating client complaints to management (where necessary)

Product Stock Take & Management

• Managing products and ensuring that products are not over used by staff
• Ordering and replenishing stock when low whilst keeping track of what products are low in stock and needs to be re-ordered.  Stock check to be completed weekly.

Finances

• Daily book keeping, and weekly reconciliation of accounts (revenues and expenditure)
• Charging clients accurately for services completed and taking payments from clients

Employee Management

• Managing employees schedules and performance
• Managing and Co-ordinating employees by ensuring that the code of conduct is adhered to - including coming to work on time, wear appropriate uniforms at all times, when in the salon.
• Ensuring that daily attendance is taken and properly signed.

Hygiene Management

• Oversee salon conditions in terms of appearance, cleanliness and safety
• Ensuring a world-class, hygienic environment at all times. Ensure cleaner cleans and sweeps at all times
• Ensuring that all towels are well laundered by the cleaner
• Ensuring staff wash hands, combs and tools when moving from one client to another

Requirements/Competencies

• A BA/BSc degree in Business Administration, or any relevant field
• Ability to handle customers’ requests and complaints with grace
• Computer skills- working knowledge of Microsoft word and excel
• Strong Interpersonal skills & an Upbeat Personality
• Leadership skills (ability to lead by example)
• Ability to work under pressure and multi-task
• Excellent organizational skills
• Basic book keeping knowledge
• Proven work experience as a hair salon manager/ similar managerial role
• Good knowledge of healthy-hair care practices (will be an added advantage)