IT Specialist at Management Sciences For Health - MSH

Job ID: 13-10569
Location: Nigeria-Abuja
Group/Office: PDG (Program Delivery Group)
Dept/Unit: PDGGEN - Program Delivery Group
Project/Program A000: None Specified
Reports To: Senior Operations Manager
Grade: G

Specific Responsibilities

• Provide technical set-up and needed support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration
• Implement and document network operations, processes, and procedures
• Deploy and implement office network according to HQ specifications
• Serve as the office Network Administrator
• Identify and solve possible problems in the network
• Supervise installations performed by third parties such as cabling, Internet connection, etc.
• Supervise and follow-up on equipment maintenance performed by other contractors
• Support and troubleshoot users in the Abuja office on their daily work
• Implement and enforce security on the network and prevent misuse of the IT resources
• Participate in writing IT office policy
• Responsible for IT inventory; work closely with the Director Finance & Admin and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up
• Set up, implement, and maintain hardware firewall
• Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
• Implement and document a disaster recovery plan and offsite storage of backed up data

Qualifications and Experience

• Bachelor's Degree in ICT, Information Systems, or a related field
• 5+ years’ experience in IT Systems Management
• Previous experience working on USAID-funded projects is preferred. 
• Knowledge of administrative and clerical procedures
• Knowledge of computers and relevant software application
• Knowledge of customer service principles and practices
• Keyboard skills
• Logical and flexible approach to solving problems, especially when working under pressure
• Verbal and written language skills in English required.
• MSCE, N+ or A+, CCNA (industry standard professional qualifications)
• Ability to work a switchboard
• Exceptional interpersonal skills
• Must possess a user first mentality
• Experience with Google Apps
• Exceptional motivation to learn on the job
• Extensive Windows, Mac and iOS or Android experience
• Experience with Python, Dart or GO a plus
• Familiarity with computer networking, TCP/IP a plus
• Familiarity with Symatec Altiris a plus
• Ability to write any programming language.