Front Desk Supervisor at Bradfield Consulting

Key Task and Responsibilities
    Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
    Maintain a professional and high quality service oriented environment at all times.
    Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
    Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
    Committing to guest satisfaction through consistent follow up on all guest satisfaction issues.
    Coordinate hotel emergency procedures within the scope of defined plans.
    Prepare reports; handle special projects and assignments as required.
    Promote a safe and healthy working environment by ensuring department standards are adhered to.
    Maintain all essential front desk equipment and supplies.
    Supervise procedural aspects of the hotel’s front office.
    Ensure that all safety and security policies and procedures are followed.
    Manage and resolve all guest complaints and compliments in a professional and courteous manner.
    Assist in providing staff with ongoing coaching, training and development.

Competency and Technical Skill Requirements
    The prospect must demonstrate:
    Excellent interpersonal skills with a positive attitude and be guest focused.
    Time oriented
    Attentive to details and have excellent organizational skills.
    Self motivated and have initiative - work with little supervision.
    Work flexible shifts - days, evenings, weekend and holidays.
    Organizational skills
    Process and result oriented, self-starter
    Feedback & reporting skills
    Problem solving Skills
    Computer literate

Job Specification
Education:  Bachelor’s degree in any social science course or a related field.
Experience Required:  3 – 5 years experience

Personal Qualities
    Good leadership skills
    Interpersonal abilities
    Positive attitude and energy
    Ability to work with little or no supervision
    Positive, resilient and measured-risk taker
    Effective written and oral communication
    Willingness to learn
    Meticulous and attentive to details.
    Commitment to achieving excellence.