Agent Network Project Manager at First Bank

Ref No: 19000022
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

• Provide operational business support to the Agent Network

Duties & Responsibilities

• Collaborate with SRF Heads to define and execute tactical strategies to drive business performance
• Coordinate the documentation of business requirements for project implementation
• Provide strategic reports and updates on ongoing projects to key stakeholders / Executives
• Assess and react to changes in the competitive and regulatory landscape, relating to Financial Inclusion ecosystems
• Develop and maintain standard operating procedure manuals for all activities related to Project Implementation
• Maintain all Project Implementation artefacts
• Work with all relevant teams (internal and external) to ensure prompt execution of agreed projects
• Participate in related User review sessions, User Acceptance Tests, Deployment activities organized by the IT team/ eBusiness Solutions
• Work with internal (within FIS and the bank) and external (Vendor, Consultant) stakeholders to drive change management activities related to implementation
• Handle price negotiation activities related to product acquisitions, vendor engagement, project deployments
• Vendor management (Consultants)
• Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
• Challenges: N/A
• Planning: None

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff:
• Staff costs: 

Costs that you control:

• Income that your team generates (if any): Transaction fees from billable transactions
• Fee Income: Transaction fees from billable transactions
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators

• Agent Network Base
• Percentage of active Agents
• Transaction volumes (count), and Total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

• B Sc. in relevant discipline
• Additional Professional Certification is an added advantage

Experience:

• Minimum of 7 years cognate experience (Financial Services/Payments/Project Management/Operations/Business Development)

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Financial and planning strategy
• Problem solving   

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Stakeholder engagement/ management