Senior E- Business Fulfillment Officer at Halogen security

Reporting Line: Head of Business Avant Halogen

Job Brief

• To maximize Avant Halogen revenues through its online recruitment platform and ensure that its people risk management products meet consumers need.

Key Responsibilities

• To develop and implement the Avant e-business strategy to maximize revenue and ensure the highest standard of customer service
• To manage, develop and care for the team responsible for e-business products and fulfillment.
• To set the strategic direction for, oversee and co-ordinate all e-business requests including recruitment, verification and identity management services
• To develop strategies that will drive traffic to Avant’s platform as well as fulfill customers expectation.
• To ensure that the e-commerce activity is consistent with the ethos of the Avant Halogen.
• To ensure that the e-commerce elements on the web site are fully functional at all times and meet customer needs.
• Monitor competitive activity and report significant developments to management.
• To identify industry best practice and recommend where necessary.

Key Accountabilities

• Annual e-business platform financial targets for Avant are met.
• The e-business function across Avant Halogen is maximizing its market potential.
• Avant e-business products and services are fully integrated and appears seamless to Website users.
• New market opportunities are identified developed and market entry plans are managed.
• Appropriate promotional and communication programmes are planned and executed in a timely manner
• Ensure that the appearance and functionality of the e-business element of the web site is of a continuously high standard
• Oversee the fulfillment of products and services ordered via the e-business platform and ensure high level of customer satisfaction and business efficiency.

Requirements
Educational Qualifications:

• BSc/HND in relevant course of study.
• Relevant certification will be an added advantage
• Proven and verifiable work done.

Functional Skills:

• Strong business skills evidenced by a business qualification or track record of managing similar businesses.
• Technical understanding of information and web based systems evidenced through qualifications or previous management experience.
• Strong analytical, recruitment and relationship management skills
• Sound, up-to-date working knowledge of relevant legislation and best practice affecting the e-business function.
• Good University Degree

Personal Skills:

• Ability to directly lead and develop a small business unit and manage growth.
• Authority and flexibility in coordinating and influencing activities across a complex organization.
• Ability to develop strategy and manage its implementation.
• Project management skills with an ability to see things through to completion in a challenging environment.
• Customer focus and the ability to look at operations from the customer’s perspective.