Customer Service Representative at Resource Intermediaries Limited

INDUSTRY: TRAVEL AGENCY

Resource Intermediaries Limited is currently recruiting for her client a prestigious travel agency located in Abuja for the role of a Customer Service Officer.

Job requirements

• Communicating with clients and customers about their experiences with a product or services.
• Providing advice on purchasing products or services.
• Answering client or customer questions about properly using or accessing a product or service
• Taking or processing orders for a product or service
• Keep records of customer interactions, process customer accounts and file documents
•  Respond to queries via telephone, email or live chat.
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Minimum Qualification

• 2-3 years’ experience in a similar role
• Bsc/HND in any related field
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively