Content Operations Specialist at Carlcare Development

Details:

We are looking for a Content Operations Specialist for our Mobile Internet Division.

Job Description

• Participate in short- and long-term planning activities; in both online and offline channels to increase user activity and participation.
• Combine with hot issues & social trends, export creative and effective promotion proposal, gain user growth opportunities for the product with minimum cost.
• Organize regular user surveys and analyze user demands and convert research findings into actionable results.
• Synthesizes findings to inform a better understanding of users, give insight into business value, and opportunities.
• Utilize hot issues & social media trends; export creative and effective promotional proposals, and gain user growth opportunities for the product, with minimum cost.
• Maintain User relationship, collecting user’s feedback, responding to queries, and give advice for product optimization.
• Conducts user research using methods thereby classifying users according to peculiarities and making and implementing well-tailored strategies for different user groups and enliven the atmosphere within community.
• Researches and develops user scenarios to be used during the design and development processes and makes enhancement recommendations as needed.

Required Qualifications and attributes

• Minimum of a Bachelors’ degree.
• Have at least 2 years of proven experience in Content Operations and User Experience, related roles.
• Graphics Design skills are essential for this role

Required Attributes and Competences

• MUST RESIDE IN LAGOS
• Good interpersonal communication skills.
• Strong Data analysis ability is a preferred.
• Familiarity with promotional methods and related resources is preferred.
• Active on social media platforms.
• Good organizational and analytical skills.
• Previous event planning experience, especially in a professional capacity.
• Excellent written and verbal communication skills.
• Online community management experience
• Background in customer service or partner management
• Awareness of local current events/trends is desired.