Sales Account Manager at Coollink.ng

Job Overview:
As a Sales account manager, he/she should work to satisfy customers needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. He/she should have excellent communication and negotiation skills and be customer service oriented. He/she will be responsible for growing the business by building successful and long-term client relationships.

Roles & Responsibilities:

• Manage a portfolio of products to achieve long-term success
• Develop positive relationships with clients
• Forecasting on Sales, Revenue and Expenses on Monthly basis
• Segmented and targeted approach to cater needs of specific segments
• Managing multiple verticals of customer acquisition, collections and retention
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Act as the point of contact and handle customer requirements
• Set and track sales account targets, aligned with company objectives
• Participating in local shows, exhibitions, organizing displays in hotels, clubs, malls to promote company products
• Suggest actions to improve sales performance and identify opportunities for growth
• Monthly Reporting on commercial results to the HOD

Requirements:

• Proven work experience (Min 2 years) as a sales account manager
• Experience from ISP and Telecommunication sector
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of MS Office
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer enquiries on time
• Location Focussed: Sokoto, Kebbi, Zamfara, Kaduna, Katsina, Jigawa, Enugu, Delta, Anambra, Ekiti/Osun/Ondo, Borno

Preferred Sector: ISP & Telco’s