CEM System Support Engineer (Supervisory) at MTN Nigeria

Job Description

• Responsible for System routine maintenance and software lifecycle audit
• Ensures smooth integration of new systems and protocols
• Value created by optimizing business operations and assurance
• Assist in planning and designing databases for customer experience management.
• Ensure that installed platforms functionalities are optimal and maintained periodically.
• Create scripts that will automate platform operational efficiency.
• Ensure platform availability by ensuring Geo redundant solutions are deployed.
• Transfer knowledge and skills on new database
• Provide a wide variety pf administrative support services to the department and also support the other database structures and data.
• Maintain records of MoP and research results, using standard back up procedures.
• Work on the database/code management review and documentation.
• Uphold all customer information security and enforce all the non-disclosure agreements.
• Deliver Quality, accurate and timely reports
• Prompt and accurate escalation of faults
• Availability of system performance statistics
• Ensure closure of assigned faults
• Value created from customer engagement & Operations
• Value from positive customer experience index/NPS
• Work with IS teams, IP security, system vendors and NID to ensure system configuration of hardware/software is performed, capacity managed efficiently and system available.
• Continuously seek self-professional development to update skills and capabilities and widen understanding of the digital ecosystem.
• Foster active collaboration and relationships with employees across all levels and divisions
• Display character that reflects all the upheld MTN values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training    
Education:

• First degree in Electrical & Electronics, or related fields.

Experience:

• 3 - 7 years of experience in telecommunication environment
• Experience in system administration and Windows and UNIX operating systems
• Experience in Oracle and Sybase database
• Good understanding of SQL and scripting
• Good knowledge of network technologies across verticals.
• Capable of leading process analysis and providing objective feedback on areas of improvement

Training:

• 10G Oracle database training
• Node manager training e.g OSS, INM, u2000 administration
• RAN, Core CS &PS domain
• Power BI and data analysis

Minimum Qualification

• BEng, BSc, BTech, HND or BA.