Customer Service Representative at HR Aid

Job Description

• We are looking to hire an experienced Customer Service Representative who will support users of their platforms.

Job Responsibilities

• Respond to all enquiries from users via email, social media and live chat
• Respond to inbound and outbound phone calls
• Escalate thorny issues to the technical support team for fast resolution
• Follow up with members of the technical support team on behalf of customers
• Follow up with customers to assure them that their issue is being resolved
• Maintain the self-serve Help Desk knowledge base.

Requirements

• Bachelor's degree
• Must have at least 2 years experience providing customer support for a tech platform
• Excellent written and oral communication skills
• Ability to break down complex/ technical issues into simple English
• Great attitude, patient, calm
• Hardworking and self-driven
• Ability to multitask and work under pressure.