Internal Communications Supervisor at Sahara Group

Location: Ikoyi, Lagos

Purpose Statement

• Coordinate and ensure seamless (Deliberate, Innovative, Disruptive, Emphatic and Measurable) vertical and horizontal flow of information within the Group to reinforce Sahara Culture/Ethos, Overall Brand Strategy, and understanding of vision/mission, enhance performance, and inspire a disposition of unity, albeit with optimized individuality that promotes diversity and excellence.

Key Deliverables:

• Develop an understanding and awareness of the internal communication needs within the Group to understand changes and potential implications for Internal Communications resulting in the timely co-ordination of employee communication through a range of channels to ensure ease of access, clarity, consistency and effectiveness.
• Provide lead role in developing and implementing internal communications plans for all Group wide projects/initiatives
• Develop and create awareness for the internal communications policies and protocols (a 'How to…' manual).
• Work with HR, Strategy and other allied units/departments to source, adopt and implement strategies on periodic basis to ensure vibrancy and creativity in staff engagements
• Develop plans to sustain awareness and passion for the Group's vision, mission and brand pillars through engagement activations that help staff to live the brand
• Manage award process for the relevant staff engagement/Brand culture activities, monitor implementation, measure success and collate feedback to ensure improvement.
• Channel enquiries and complaints on the Group from all touch points to the relevant stakeholders and ensure 360o closure
• Delivering regular communication for all staff through appropriate channels
• Intranet-Liaising with IT team to leverage the intranet as an effective internal communications tool and to ensure it meets the needs of its audience.
• Briefing materials- Manage and take responsibility for all messages to internal parties ensuring consistency, accuracy and avoid message conflicts
• Announcements; coordinating adhoc and planned announcements to ensure clarity and seamless dissemination.
• Evaluate the Group's internal communications initiatives through periodic measurement to ascertain effectiveness
• Collaborate with HR to develop and drive strategies for developing regular feedback channels to promote cross-communication within the Group
• Monitor consistency in communications and drive improvement through peer reviews and best practice compliance

Minimum Qualification/ Experience

• Minimum of a relevant University Degree.
• Minimum of five (5) years of experience in a similar role within a Fast Moving Consumer Goods company, E-commerce company, Financial services company, Oil & Gas, Telecoms or top flight creative agency
• Working knowledge of written and spoken French as role will require ability to translate and transmit various media materials in French
• Adept with all forms of social media and platforms, including: Twitter, Facebook and Instagram.
• MS Office Suite.
• Mac and Windows environments

Knowledge/Skills:

• Good grasp of traditional, digital and social media trends in driving internal communication
• Good understanding of various metrics for measuring performance indices for various internal communications engagements
• Excellent verbal and written communication skills
• Exceptional creative flair for extracting story lines and narratives from abstract, lifestyle and industry based subject matters.
• Excellent organizational, time and project management skills
• Accuracy and attention to detail
• An understanding of the latest trends and their role in a commercial environment
• Teamwork skills because most projects require input from individuals with different roles
• Self-development skills to keep-up-to-date with fast-changing trends Professional approach to time, costs and deadlines

Personality Traits:

• Creative
• Ability to out-think briefs for problem solving
• Attention to details
• Ability to transform abstracts to reality using design
• Work under pressure with minimal supervision
• Ability to communicate effectively, both verbally and visually

Working Relationships

• Head, Corporate Communications
• Company MDs & Departmental Heads
• HR, Strategy & Business Intelligence Departments
• Business Development
• Corporate Communications in subsidiaries/affiliates
• Directorate
• Vendors/agencies