Ethics Line Supervisor at KPMG

Ref #: 139381BR
Location: Lagos, Nigeria

Responsibilities and Duties

• Supervising ethics line operators
• Handle customer inquiries/complaints via telephone or email
• Document client call enquiry/complaint in reporting templates
• Prepare a summary reports of inquiries/complaints made to clients on a monthly basis
• Perform administrative tasks such as maintaining client files
• Performing customer trend analysis
• Conduct research on individuals and entities as directed by the relevant manager.
• Documenting research observations
• Developing presentation slides
• Making presentations on research/analysis performed

Qualification and Experience

•  Minimum of second class lower in any field of study
•  Minimum of 4 years experience in a customer service related role

Skills and Competence Requirements:

• Good verbal communication skills
• Interviewing and probing skills
• Attention to details
• Good report writing
• Research skills
• Problem solving skills
• Professionalism
• Ability to successfully lead a team
• Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage.