Anti-Fraud Officer at Nigeria Inter-Bank Settlement System Plc - NIBSS

Department: Platform Services

Division: Technology and Operations

Reports to: Head, BVN & Anti-Fraud

Grade: Management Trainee (MT)/ Assistant Banking Officer (ABO)

KEY RESPONSIBILITIES

• Monitor real time queues and identify high risk transactions within the business portfolio;
• Observe customer transactions to identify fraudulent activities;
• Conduct investigations of transaction alerts and escalate where necessary;
• Constantly monitor transactional records to identify unauthorized transactions and fraudulent accounts;
• Determine existing fraud trends by analyzing accounts and transaction patterns;
• Handle escalated customer calls/inquiries;
• Conduct security research to identify process improvements, system enhancements, and make recommendations towards the overall quality of processes, workflows, and reporting;
• Generate suspicious activity reports for Head, BVN & Anti-Fraud;
• Recommend anti-fraud processes for changing transaction patterns and trends to reduce exposures.

REQUIRED EXPERIENCE

Minimum of 1 year experience in a Security/Fraud Management role

 REQUIRED QUALIFICATION

• A minimum of a bachelor degree.
• Professional qualification (s) relevant to the job will be an added advantage.
• Master’s degree will be an added advantage.

In addition, the ideal candidate must possess the following:

• Good knowledge of Data Analytics
• Good communication and customer service skills
• Familiarity with electronic payment system
• Good knowledge of incident handling
• Familiarity with SQL, Web technologies and MS Office suite
• Must possess strong time management skills and consistently meet deadlines
• Must demonstrate a high level of confidentiality and attention to details