IT Trainee at Lotus Beta Analytics Limited

Details:

• Documents, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Resolving escalated customer complaints without the need for team lead intervention.
• Analytically minded and a fast learner
• Confident and possess leadership skills
• Smart working, diligent and trustworthy
• Ready to be part of a team and work with the team to meet tight schedules
• Able to adapt to a tough and fast environment
• The ability to interact with a wide range of staff in the organization

Qualifications:

• Candidate must have a minimum of a HND/B.Sc degree in Computer Science or related discipline.
•     Must between age 24-26
•     Must have completed NYSC.