Managed Service Project Operation Manager at Huawei Technologies Co. Ltd.

Responsibilities

• Ensure Customer satisfaction related to O&M services.
• Management and upkeep of O&M KPIs for all the Company circles in customer account.
• Compilation and Sign-off of O&M KPIs with Customers organization.
• Single point Interface from account for engaging customers.
• Interface with teams for managing customer expectations.
• Over all responsible for Managed Services (O&M) performance, SLA and KPIs of the project.
• Responsible for operations risk and cyber security management.
• Maintain high level of customer relationship with Customer/Internal National Operations Team.
• Overall responsible towards customer for O&M Service delivery as per target KPIs.
• Process Audit & ensure Compliance.
• Drive Improvement projects/ activities related to the project.
• Regular KPI reviews with regions, and set long-term improvement plans and follow-up.
• Regular customer meetings and national performance review.
• Report to Project Director on any issue that could significantly impact the business

Education, Expereince and Skills

• Minimum of Bachelor Degree in Electrical Engineering/ Telecommunication Engineering/ Computer Science / Computer Engineering /IT or equivalent.
• Minimum of Ten(10) years work experience in telco/IT industry.
• In-depth knowledge of BSS area for Mobile Operator B2B and B2C products.
• Knowledge of software development experience in one or more of the following areas: large-scale, mission-critical applications, Billing, CRM, Fulfilment, general large-scale system architecture, large-scale databases.
• Understanding of eTOM and ITIL standards
• Familiarity with Huawei software products will be an added advantage
• Ability to create and maintain effective working relationships and team environment
• Ability to take initiatives and progressively assume increased responsibilities
• Ability to share knowledge with other team members and colleagues.
• Ability to multi-task and work in a high pressure environmen
• Business-like presence and ability to interact professionally with customers at all organization levels.
• Well-developed knowledge and understanding of the global telecommunications marketplace.
• Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills.
• Confident, self-motivated and energetic.
• Fluent in English.