Monitoring and Intelligence Specialist at Human Capacity Development Consultants (HCDC)

Reporting Line:Team Lead, Operations Management & Stakeholder Engagement
Job Tenure: 3 Years

Mission

• Monitor and report all activities towards achieving the global aim of financial inclusion for Nigeria

Critical Deliverables

• Monitor entire financial inclusion effort to ensure desired results are achieved (e.g. network uptime, liquidity availability, customer responsiveness, fraud mitigation) and provide proactive support to the network
• Daily tracking of agents’ network of Nigeria on aligned (e.g. network uptime, liquidity availability, customer responsiveness, fraud mitigation) and provide proactive support to the network
• Ensure that communication and literacy plan is rolled out as required in the right regions and format
• Analyse data and create executive management reports on a weekly and monthly basis
• Provide intelligence, information and evidence-based inputs to the planning, design and implementation of key financial inclusion initiatives
• Organize and undertake research and analysis on the various aspects of the entity work and identified problems and issues to be addressed as well as track follow-up actions for all stakeholders involved
• Provide financial reports and interpret financial information to managerial staff while recommending further course of action
• Responsible for the back office functions of the entity

Key Metrics:

• Accurate and timely weekly/monthly report on overall program metrics

Requirements

• Experience in performing monitoring and tracking of large scale transformations
• Track record of using data to drive insights for businesses (e.g. critical decision making, strategy development, etc.)
• Track record in delivering transformation programs within specified time and project cost
• Experience in interfacing with multiple senior-level stakeholders
• Experience in Banking/Financial Services Industry (or related industries) is a plus
• Minimum of Bachelor's Degree
• Masters degree (MSc. or MBA) is an added advantage
• Must be an effective communicator
• Expert proficiency in Microsoft Office Suite especially Excel and PowerPoint
• Proven ability to build complex models to forecast/predict/track data
• Ability to create impactful executive client facing communications and presentations

Attributes and personality traits:

• Data-driven and fact based
• Maintains an independent perspective
• Emotional intelligence
• Results orientation, Collaborative.