Claims Officer at Integrated Corporate Services - ICSL

Job Description

• Undertake physical inspection of reported claims; analyze claims data and policy documents to determine the extent of the company’s liability.

Job Responsibilities

• Register notification of claims into claims Register, open file and allocate claim number
• Extract relevant information on the risks covered from the underwriting file and document such in the claims file
• Acknowledge claim notification and request for claims substantiating document from claimant/broker to ensure accurate and complete information on claims.
• Book appointment with claimants/brokers to arrange for physical inspection of claims
• Undertake physical inspection and investigation to ascertain validity of report claims
• Write report on inspection and investigation containing findings and recommendation for minimizing effect of claims settlement on the company
• Interpret policy wording, analyse and adjust claims to determine the extent of company’s liability and make recommendations to the Team Leader
• Raise credit note on claimant where premium outstanding
• Follow-up and collect recoveries and salvage from negligent third party or insurer to reduce claims outlay before cheques for payment are released
• Prepare cheque requisition to pay claimants, co-insurers, solicitors and other professionals
• Verify correctness of values on claims cheque and dispatch to claimant/broker
• Register all approved claims cheques into Settled claims Register
• Send copies of loss adjusters reports to co-insurers and collate opinions on their recommendations.
• Any other duty as assigned by Unit Head.

Job Requirements

• Minimum qualification of HND
• Must have 3 years experience in similar role.

Key Competence
Knowledge:

• Basic Knowledge of the Insurance business and personnel practices
• Business Ethics