Customer Service Representatives - CSR at Libra Motors Limited

Job Description

• Customer Service Representative (CSR) Job Summary
• We are looking for a Customer Service Officer with superior communication skills and a great work ethic to join our team
• As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support
• The person in this role must also be a keen note-taker who is adaptable and optimistic.

Duties and Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• Bachelor's Degree or National Diploma in either of these disciplines: Marketing, Psychology, Sociology
• Professional membership of Chatered institute of customer relationship management shall be an added advantage.
• Preferable Female applicants