Agent Network Manager at Stanbic IBTC

Job ID: 36497
Location: Lagos
Job Sector: Banking

Job Purpose

• To supervise Field Officers within Region of Coverage.
• Responsible for the achievement of Regional targets

Key Responsibilities/Accountabilities

• Responsible for the development, growth and expansion of the Virtual Banking agent network within region of coverage
• Drive customer growth and deliver regional Revenue Targets
• Supervision of agency field officers within the region
• Co-ordinate activities involved in identifying, onboarding, training and support of Agents
• Organise Regional Agent Trainings and customer education forums to drive brand visibility and transaction growth
• Develop, co-ordinate and implement marketing activities to create brand awareness and visibility aimed at driving customer growth and transactions.
• Evaluation of agency channel processes and procedures from time to time for improvements of more efficient operations, compliance, and better controls.
• Liaising closely with other departments and vendors for an end-to-end integrated governance of day-to-day agency banking activities

Preferred Qualification and Experience

• Minimum of First degree  (Experience in product & management,  and retail banking would be an added advantage)
• Minimum of 6 Years experience is required

Knowledge/Technical Skills/Expertise:

• Project Management
• Budgeting & Reporting
• Customer Insight Analytics
• MS Office Suites (Visio, Word, Excel, PPT & Project).