Station Manager at Rainoil Limited

Locations: Kano, Ilorin-Kwara, Eket - Akwa Ibom and Gombe
Reports to: Head of Retail Stations
Direct Reports: Supervisor, Cashier

Job Summary

• To ensure a smooth and uninterrupted flow of operations at the station, through effective utilization of human and material resources, and also ensuring that staff at the station adhere to the rules/ regulations/ policies that govern conducts in Rainoil

Duties and Responsibilities

• Monitors and evaluates station operational and marketing results, and develops interventions to promote business development and growth
• Evaluation of daily sales, meter reading, dipping and lodgments
• Compiles and analyses periodic sales records and consolidates such reports to the Head, Retail Sales
• Maintains excellent standards in all retail activity, driving sales and profitability through the effective deployment and development of station supervisors and cashiers in line with approved budgets
• Ensures that the due process is carried out in the discharge of products and puts in various controls to minimize fraud
• Facilitates daily stock requests from the Logistics and Marketing Departments
• Performs checks to ensure there are no disparities between the stock sold and the cash lodged
• Coordinates both the sales of white products, the lubricants at the stations and liaising with the marketing team to ensure patronage is high in line with budgets and projections
• Periodically conducts checks and inspections at the stations to ensure conformity with safety standards
• Raises requisition for stock replenishment, which is then approved by the head of Retail Stations
• Makes sure that all station activities and expenses are within the approved budget
• Implements HSE Standards and controls in the retail stations
• Tracks and addresses customer feedback and complaints

Job Interactions
Internal:

• Accounts
• Marketing
• Logistics Services

External:

• Customers
• Financial Institutions
• External auditors

Qualifications
Required:

• Minimum of Bachelor's Degree/HND in a Social science, Management, Accounting, Finance or Engineering or related discipline is required
• Minimum of Four (4) years’ relevant experience in the Marketing/Sales unit of an organisation in the oil & gas industry preferably in the retail stations

Skills and Competencies
Skills:

• Asset management
• Sales & Marketing
• Industry and business knowledge
• Marketing Strategy development/implementation
• Understanding of leading practices in Bulk sales of oil and gas products
• Relationship Management

Competencies:

• Communication (verbal and written)
• Leadership
• Stakeholder management
• Planning and control
• Customer relationship management
• Negotiation and persuasion
• Entrepreneurial orientation

Working Conditions

• Business Hours: Normal Working Hours
• Work Tools: Phone, Computer
• Physical Exertion: Yes
• Travel Requirements: No

Performance Area  and Performance Measures/Indicators
Customer Service:

• Customer growth ratio
• Ratio of customers’ complaints to customer satisfaction
• Number of unsolved customer issues

Supervision, Controls & People Management:

• Number of controls in place to prevent fraud in the stations
• Number of incidents discovered and resolved
• Feedback from Sales officials
• Frequency of station downtime or closures

Learning & Development:

• Frequency of staff training
• Frequency of on the job accident due to lack of training
• Staff performance index

Reporting:

• Accuracy, timeliness, completeness of reports
• Satisfactory feedback from the Head of Retail sales

Asset Management:

• Frequency of Damages in stations and Retail outlets
• Availability of Required Equipment for maintaining the retail outlets e.g. fire extinguishers.

Profitability:

• Variance between budget and actual sales
• Turnover rate
• Ratio of Turnover to Station costs