Reservations Sales Agent at Hilton Worldwide

Job ID: HOT05X4S

Job Summary

• A Reservations Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Essential Functions

• Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication.
• When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests.
• Promptly provides accurate information regarding availability of accommodations and other requested information.
• Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions
• Processes all group contracts from the Sales Department. Obtains data from various sources,including but not limited to faxes, electronic messages and handwritten lists.
• Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received.
• Follows up with Sales Department regarding all questions that stem from the groups.
• Monitors group blocks after they have been entered into the computer system.
• Assists the local Reservations Desk at HRW with questions, problems or concerns that arise concerning reservations made at the hotel
• Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.
• Processes reservation requests from team members at other hotels in the Hilton family. Processes and monitors Passports issued to our team members for the Team Member Travel Program

Supportive Functions

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Assists office in any other administrative duties as needed
• Prepares reports as required.
• Attends training and meeting as required.
• Assists in front office when needed.
• Generates reports from the computer.
• Assists sales, meetings and conventions, catering, and other departments with reservations related questions.
• Performs other duties as assigned by the Manager.

Qualification standards
Education:

• Bachelor's Degree or equivalent, possibly in hospitality/travel industry.

Experiences:

• Possibly two years with travel industry reservations system and hotel property management systems.