Front Desk Officer at Echo-Scan Services Limited

Location: Victoria Island, Lagos

Job Description

As a Front Desk Officer in one of our facilities, you will be responsible for providing an enjoyable customer experience and supporting smooth operations by competently performing various customer service, secretarial & administrative duties such as:

• Welcoming customers & patients promptly, warmly and professionally as they come into the Facility or Branch
• Quickly and efficiently addressing patient queries by relating needed information (wait times, payment processes, test information, pre-investigation instructions etc.) in a pleasant & professional manner
• Keeping patient appointments on schedule
• Tracking and obtaining customers/patients’ results
• Providing information to potential and returning clients about current products and services of the Company

Minimum Qualifications and Experience

• A good First Degree in Business Administration, Business Management or any of the Life or Social Sciences
• At least a year's experience in a similar role; preferably in a standard medical facility (hospital, clinic or Diagnostic Centre)
• Good communication skills – able to quickly understand patients’ needs and provide them with the help and/or information they need calmly and promptly
• Patient and sympathetic: Able to tolerate and manage stress and other people’s emotions in a professional manner
• Computer literate: Able to use Outlook, Microsoft Word & Excel and other administrative software effectively
• Experience using Customer Relationship Management (CRM) or any form of information management software is a plus

Remuneration

• Very Attractive