Preferred Banking Relationship Manager at Standard Chartered Bank

Job ID: 437073
Job Function: Retail Clients
Location: Port Harcourt, Nigeria - SCB

Job Description

•     Developing and executing sales program and activities to achieve the value centers sales targets
•     Provide personal financial planning services to customers as well as handle customers enquiries and complaints
•     Review credit applications for wealth facilities
•     Submission of weekly and monthly sales figures and projections. Rendering SOP’s, KPI’, call memos, call plans and other weekly activity reports
•     Cross selling of products and referring business opportunities to other units of the bank

Key Roles & Responsibilities
Contributes To

•     Generate new business to achieve defined sales targets
•     Value Centre and banks overall profitability
•     Customer referrals to other business units
•     Maintaining customer loyalty

KYC/Money Laundering
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.

Judgement/Complexity
Judgment is required continually on:

•     Product Knowledge
•     Service Standards
•     Frauds/Losses, KYC standards

Know How and Experience

•     Ability to plan daily/periodic operations
•     Strong customer service orientation
•     Strong Interpersonal and communication skills
•     Salesmanship, energy, drive and resilience to uncover customer needs
•     Sound Knowledge of internal bank procedures
•     Relevant academic and work experience

Dimensions

•     To aggressively assist in the achievement of the value center sales targets through planning and executing successful sales activities
•     To provide constant quality service and at the same time work within the framework of the laid operational procedures
•     To constantly upgrade skills and knowledge with a view to achieving a high degree of professionalism in order to withstand challenges arising from a rapidly changing business environment.

Qualifications & Skills

•     The role holder is required to have the following skill:
•     Customer Relationship Management (Advanced)
•     Data Conversion & Reporting (Core)
•     Credit Risk Analysis (Core)
•     Legal & Regulatory Knowledge (Core)
•     Market / Competitor Knowledge (Core)
•     Product knowledge (Core)
•     Risk Management (Core)
•     Needs profiling & analysis (Core)
•     Negotiation & Objection Handling (Core)
•     Needs Based / Consultative Sales Skills (Core)

Qualifications and Skills:

•     Minimum of a 2nd Class degree in a relevant course.
•     3-5 years sales experience in a similar role
•     Strong sales and relationship management skills
•     Good Communication and Interpersonal skills.
•     Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
•     Customer Relationship Management (Expert)
•     Market / Competitor Knowledge (Advanced)
•     Product knowledge (Advanced)
•     Needs profiling & analysis (Advanced)
•     Negotiation & Objection Handling (Advanced)
•     Needs Based / Consultative Sales Skills (Advanced)