Hotel Operations Manager at Carlcare Development

After years of excellence in the telecoms industry, we are currently embarking on an exciting growth journey, and we are looking for a Hotel Operations Director who has gained ideally a minimum of five years of managerial experience in the hospitality sector.

We are looking for a Hotel Operations Director to be responsible for managing all our operations. Our mission is to be the most reputable hotel; hence, we are looking for an experienced hotel manager with the right energy and experience, who is passionate about providing an excellent service to our guests and employees.

Job Responsibility

• Develop long and short-term plans for the group and be fully responsible for the operation of the hotel
• Responsible for formulating the strategic planning and operation strategies of the operation department, standardization, and ensuring the implementation of the company's operational management standards, and enhancing brand reputation;
• Responsible for the maintenance of service, training, quality, and customer experience for the hotel.
• Responsible for the structuring of the operation management team and the development of reserve talents for the company;

• Internal team management of hotel, including work scheduling, training team motivation.
• Carry out inspections of property and services
• Ensuring good hygiene level and cleaning efficiency of hotel.
• Financial management of hotel, including financial data analysis, purchasing plan, and cash management.
• Communicate and coordinate with the headquarters, including price adjustment, related support applications, etc.
• Investigate and undertake market research, analyzing competition, and keying into industry trends.
• Plan and organize accommodation, catering and other hotel services
• promote and market the business
• Ensure security is effective.
• Ensure compliance with licensing laws, health and safety and other statutory regulations.

Qualifications and Experience

• Bachelor’s Degree in preferably in Business Administration, Social Sciences, Hospitality Management, Humanities or a related field, from a reputable institution. MSc degree in related area is a plus from a reputable university.
• Must have previous experience studying or working abroad. Experience working in a multicultural environment will be an added advantage.
• Have more than 5 years of proven work experience as a Hotel Operations Director.
• Experience working with international 4 and 5-star hotels are preferred.
• Should be between the ages of 30 - 42 Years old

Requirements and Attributes

• Proficiency in Microsoft Office, especially Excel
• Ability to lead, motivate & direct employees
• Must possess the ability to think clearly and make quick decisions
• Numeracy and logistical planning skills are desired
• the ability to balance customer and business priorities
• Affinity for success
• Proven Leadership and Management skills
• good verbal and written communication skills
• Creative and innovative mindset
• Strong sense of responsibility,
• High degree of loyalty and integrity
• Ambitious
• Relationship Management skills